General Information

Address

Haslemere Health Centre, Church Lane, Haslemere GU27 2BQ
Fax Number: 01428 645065

Opening Hours
Monday: 8.30am to 6.30pm
Tuesday: 7.00am to 6.30pm
Wednesday: 7.00am to 8.00pm 
Thursday: 7.00am to 8.00pm
Friday: 8.30am to 6.30pm

Telephones

The phones are open from 8.30am to 6.00pm.  We have four lines for you to contact Haslemere reception on:-

01428 748206

Fernhurst Surgery

01428 651040   (See below for branch opening times)

The phones are very busy for the first hour of the morning and again in the first hour of the afternoon so we do ask patients who are calling for results or non-urgent enquiries to call outside these times.
When we are closed there is a message on the answerphone to direct patients with urgent problems. This machine does not take messages.

We now have the facility for patients to book their appointments over the phone without needing to speak to a receptionist. This system can be used at any time of the day or night and particularly helps alleviate the morning rush for appointments. Haslemere patients should ring their reception number as usual. Fernhurst patients will need to ring the Haslemere number - 01428 748206 - if they wish to use the automated system.

Fernhurst Surgery

Our branch surgery is at Crossfields, Fernhurst, Haslemere, GU27 3JL

Phone number:     01428 651040
Fax number:         01428 654124

Dr Geeves, Dr Cant, Dr Higham, Dr Ballance, Dr Hampson and Dr Oram hold surgeries at the branch.

Opening Hours
Monday: 8.30am to 1.00pm and 2.30pm to 6.30pm
Tuesday: 8.30am to 1.00pm and 3.30pm to 6.30pm
Wednesday: 8.30am to 1.00pm and closed in the afternoon
Thursday: Closed
Friday: 8.30am to 1.00pm and 3.00pm to 6.00pm

Appointments

Routine appointments with the doctors can be booked up to 8 weeks in advance. We also run daily triage and emergency clinics for urgent problems.

Nurse and health care assistant appointments are usually pre-booked and in order to give the appropriate amount of time in the appropriate clinic the patient will be asked for some indication as to the nature of the appointment

It is also possible to have a telephone appointment with the doctor where you will be given a time to speak to the doctor to discuss your problem.

Home Visits

If you are too ill to attend the surgery you may request a home visit which will normally take place after the morning surgeries are finished. It is important to ring before 11.00am otherwise the visit could be delayed. It is possible the doctor will phone you before he makes the visit.

Out Of Hours Cover

When the surgery is closed emergency care is available through NHS 111 and your first approach must be by phone on 111. This number is also on our answerphone during out of hours periods.

Repeat Prescriptions

With your doctor's agreement, you may obtain repeat prescriptions with a repeat prescription card. When your medication is put on repeat, a re-order form will be issued to you with your prescriptions.  When you require more medication you should tick the items you need on the form and bring or send it to us. Requests for medication not on your reorder slip must be made in writing for reasons of accuracy.  We do not take requests by phone but faxed requests are accepted.

There is also the facility on our website to order your prescriptions, please go to Patient Services and Prescriptions.

Prescriptions are normally available 2 working days after they reach the surgery,  whichever method you use to order them.  However, should you wish to use the collection service offered by the local chemists or send a stamped addressed envelope for your prescription then extra time will need to be allowed.

Confidentiality

All patient data is treated with confidentiality by all members of the practice team. It may be disclosed to other health care professionals where this is deemed to be in the patients’ interest but this would not be done without the doctors’ permission. The practice is registered under the Data Protection Act.

Complaints

Although we endeavour to do our best for patients at all times there may be occasions when you feel you have cause for complaint. There is an in-house complaints procedure in place and a leaflet describing this procedure may be obtained from reception or the waiting room. Any complaints may be discussed in the first instance with the Practice Manager, Stephanie Ashdown. To make an appointment with her please phone on 01428 748206. Complaints will of course be dealt with in the strictest confidence. Complaints Procedure.

Complaints can also be made to NHS England, PO Box 16738, Redditch, B97 9PT.

Phone 0300 311 22 33

2015 - 2016 GP Net Earnings 

All GP practices are required to declare the mean earnings (eg average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working for six months or more in Haslemere Health Centre in the last financial year was £70998 before Tax and National insurance. This is for 7 full time and 6 part time GPs.

Williamson West, Chartered Accountants
February 2017

Medical Research Data Collection

The staff at this practice record information about you and your health so that you can receive the right care and treatment. We need to record this information, together with the details of the care you receive, so that it is available each time we see you.The information recorded about you may be used for reasons other than your personal care, for example, to help to protect the health of the general public, to plan for the future, to train staff and to carry out medical and other health research.

The information recorded about you may be used for reasons other than your personal care, for example, to help to protect the health of the general public, to plan for the future, to train staff and to carry out medical and other health research.We are involved in research studies which require access to anonymous information from patients’ notes. You cannot be identified from these notes as all personal details (name, address,

We are involved in research studies which require access to anonymous information from patients’ notes. You cannot be identified from these notes as all personal details (name, address, postcode, full date of birth) are removed. Individual patients’ records are added into a much larger anonymous database from many patients across the UK which is used by researchers outside this practice. This data may be anonymously linked to other data, such as hospital data.

If you would like to opt-out of this data collection scheme, please let your doctor know and your records will not be collected for use in the anonymous research database. This will not affect your care in any way.If anything to do with the research would require that you provide additional information about yourself, you will be contacted by your GP to see if you are willing to take part; you will not be identified in any published results.

If anything to do with the research would require that you provide additional information about yourself, you will be contacted by your GP to see if you are willing to take part; you will not be identified in any published results.You have a right of access to your health records. If at any time you would like to know

You have a right of access to your health records. If at any time you would like to know more or have any concerns about how we use your information, please ask reception for more details.

© Neighbourhood Direct Ltd 2017
Haslemere Health Centre - Church Lane, Haslemere, GU27 2BQ
  • Telephone 01428 748206
Fernhurst Surgery - Crossfields, Fernhurst, Haslemere, GU27 3JL
  • Telephone 01428 651040
Practice Website supplied by Oldroyd Publishing Group
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