Q1. What do I do if the surgery is closed?
If you need medical help when the surgery is closed please ring NHS 111 (simply dial 111) and listen to the options. You will be given details of what to do if you need to see a doctor. Alternatively, your nearest A&E is at The Royal Surrey Hospital in Guildford. In an absolute emergency dial 999 for an ambulance.
The normal surgery number(s) and listen to all the options. You will be offered the phone number for NHS Direct for medical advice or the phone number for Thamesdoc, our emergency service, if you need a doctor. Alternatively, your nearest A & E is at The Royal Surrey Hospital in Guildford or in an absolute emergency dial 999 for an ambulance.
Q2. Request a repeat prescription?
For safety reasons we require repeat prescription requests to be made in writing or by ticking the items you require on the repeat re-order form issued with your prescription. We are unable to take requests over the telephone, but faxed requests are acceptable; our fax number is 01428 645065. You can also request a repeat prescription via this website.
Prescription requests will normally be available for collection from reception two working days from their arrival at the surgery. You can also request to collect your prescription from one of the local chemists if you prefer, but please allow a little longer for this service.
Please note – we do not issue repeat medicines more than 2 weeks before they are due. If you have special circumstances why you require your medicines early, please send a covering note with your request slip.
Q3. How do I book an appointment?
You can make, change or cancel an appointment at any time of the day or night using our automated booking system. To use this simply dial one of the following numbers:
01483 783021 / 783022 / 783023 / 783024
When you have got through you will be offered a choice of using the automated system or (if you call during working hours) speaking to a receptionist.
The automated system gives you a wide choice of booking options for the majority of appointment types e.g. blood pressure check; review for diabetes, asthma, heart disease or long-term lung conditions; with the practice nurse for cervical smears; the midwife or a doctor. Once you have selected your option, you will be offered the next available appointment, which you can accept or reject. If you reject the offered appointment, the system will offer you the next available. You can repeat this as many times as you wish until you are offered an appointment at a convenient time for you, normally up to 2 months in advance.
If you are agreeable, we will send you a text message to remind you of your appointment time and date. To take advantage of this reminder service, please ensure we have a note of your up-to-date mobile number.
Q4. How do I compliment, or complain about the surgery?
If you are unhappy about any aspect of the service you have received at the surgery, please contact Stephanie Fisk, the Practice Manager on 01483 783040. Alternatively, you can write Stephanie, or complete and submit a Complaints Form.The form will give you full details of the process.
We are always pleased to hear that things went well too, so please do not hesitate to let us know when we get it right.
Q5. How do I register?
If you would like to register at the surgery please come along to the surgery, bring your medical card (if available); one form of identity e.g. Passport or Photo Driving License and one form of proof of residence e.g. tenancy agreement, gas or electricity bill not more than 3 months old.
We will ask you to complete an NHS Registration Form (GMS1) and a New Patient Questionnaire so that we know a little of your medical history while we wait for your medical records to be forwarded from your previous surgery. Both of these forms can be downloaded by using the following link.
Download NHS Registration Form (GMS1)
Download New Patient Questionnaire